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Returns and Warranty Information

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Jantke Art Studio

Peter & Loletta Jantke
Queensland Australia.

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Telephone: 07 3142 4496
(Int.)+61 7 3142 4496

Mobile: 0423 824 714

Email: info@jasservices.com.au

 
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Jantke Art Studio complies fully to all Australian laws relating to warranty and product guarantee.

We pride ourselves on manufacturing and supplying high quality products and will always purchase the best quality materials to make them with.

All goods are shipped within 3 days of receipt or funds clearance, with a 100% satisfaction guarantee subject to these conditions:

 If stock is faulty, damaged in freight or has any other product or manufacturing issues, please photograph the product and email it immediately for assessment. We will replace any item found to be unsatisfactory when we receive the product returned to us in original condition. Damaged replacements will be posted free of charge.

Every product manufactured by JAS Services is covered by our replacement product warranty. This replacement policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. We do not cover exchange on 'change of mind' reasons. All products must be returned in their original unused condition and with bubble wrap and protective packaging to minimise transit damage.

We do not refund for “change of mind” reasons, but will happily exchange provided all other conditions are met. All postage including for the product return and re issue of the replacementis to be paid by purchaser. The item must be returned, in original condition within 2 weeks of delivery.

Warranties and Guarantees are extended to the original purchaser only and do not extend to any third party recipients.

We endevour to satisfy our customers and we hope you will be pleased with your order. When you receive your products, please inspect them carefully to verify that all items meet your expectations. If for any reason you are not happy, please contact us immediately.. Please choose carefully when purchasing, as there is no refund on the postage fee.

Jantke Art Studio will not be responsible for return postage costs, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case we will issue a pre-paid return label either by email or with the replacement item. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit. Jantke Art Studio will not be responsible for parcels lost or damaged in transit if you choose not to insure. If the product does not get back to us in satisfactory condition, we cannot honour the warranty

 
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P & L Jantke. Queensland Australia
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